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    Shipping & Returns




    Returns across a Post Office counterItem Price + £2.00
    Third party shipmentsItem Price + £5.95
    Remote collectionItem Price + £3.95

    Convenient Collect price information



    Delivery direct to a Post Office counterItem Price

    Weekend Delivery Price Information



    Saturday deliveryItem Price + £12.00 surcharge per consignment
    Sunday deliveryItem Price + £12.00

    UK Zonal Surcharges

    Zones 2
    The Highlands and Islands of Scotland – postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17- 26, PH30-44, PH49-50, ZE.

    Zone 3
    Northern Ireland, Isle of Man and Isles of Scilly – postcodes BT, IM, TR21-25.


    To Zone 2

    To Zone 3

    60% – Parcelforce Worldwide express48 to Northern Ireland only
    express24large /  express48large

    £13.50 or 110% whichever is the greater.

    Zone 2 – All UK services: £6.60

    Zone 3 – express9, express10, expressAM and express24: £11.00

    Zone 3 – express48: £8.00

    Isle of Wight (PO30-41) – £5 per consignment

    No surcharge applies when sending within a Zone or from Zones 2 or 3 to Zone 1. All parcels despatched from Zone 1 postcodes in Scotland to mainland Scotland and to the Isle of Skye postcodes in Zone 2, will not be subject to an additional surcharge.


    We find that the cost of delivering items can differ due to location, cost of fuel, size and handling requirements and these are subject to regular changes. To enable us to keep the cost of your parcel service as reasonable as possible, we have set out a number of infrequent and adhoc charges as surcharges. These are applied only when appropriate and are in addition to the normal parcel price.



    Central London (Congestion Charge Zone)£0.50 per consignment
    Fuel surcharge9% UK and Europe (road based)
    16.9% Rest of World (flown)
    Oversize & overweightSurcharge for oversize is £40
    Surcharge for overweight is £40 (UK only)
    Incorrect / incomplete address£0.50 per consignment
    Non / late receipt of pre-advice£2.00 per consignment
    Nothing to collect / cancelled collection£5.95 per collection
    Return to sender – UK services£6.00 per consignment
    Return to sender – International services£20.00 per item
    Booking in slot required at delivery address£6.00 per consignment
    Storage surcharge after 3 days£0.50p per consignment per day
    Zonal surcharges (Zones 2 and 3)Please see table above
    Redelivery to different address£5.50 per item
    Requested redelivery to Post Office£1.00 per item
    Remote collection£3.95 per item
    Third party collection£5.95 per item
    Account maintenance fee£3.99 per month Direct Debit payments
    £5.99 per month all other payments
    Paper Invoices are £1 in addition to these

    Redelivery of parcels

    If no one is in to take delivery of a parcel when we call, there are a number of options available.



    Redelivery to same addressFree of charge
    Collect from a Parcelforce Worldwide DepotFree of charge
    Requested redelivery to a local Post Office branch£1.00
    Redelivery to a different address£5.50 (UK) / £20.00 (International)
    Return to sender£6.00 (UK) / £20.00 (International)
    Redelivery on a Saturday£12.00 surcharge per consignment

    Terms of trading and validity of this proposal

    The contract terms offered within this document are subject to an acceptable credit reference check prior to commencement of trading. These proposals are issued in conjunction with the current Parcelforce Worldwide Conditions of Carriage, which are available at parcelforce.com or on request. The contract prices contained within this document are valid for 30 days from date of issue and will be subject to confirmation if accepted after that period. The rates offered are based on the profile information obtained and Parcelforce Worldwide will revise these rates should the profile not match the traffic once in our network. The actual traffic profile will be checked within 12 weeks from the first day of posting.



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